Help center
Questions, answered.
Everything about HotBox, filters, orders and partnerships. Can't find it? Contact us.
The Air Purifier Kits
What is Hip Kit?
A portable personal air purifier kit for smoke and odors in small spaces. Each kit includes the purifier, a 3-stage filter, Smell Away Spray, a lockable travel bag and a DC cable.
How is it powered?
Plug it in with the included DC cable for continuous use, or run it on battery for up to 6 hours per charge.
How much space does it cover?
Up to 100 square feet, about the size of a bedroom, office, studio booth or car interior. For bigger spaces, use more than one unit.
How many fan speeds does it have?
Four. Use a lower speed for quiet background use and a higher speed to clear the air faster.
How big is it?
7.75" x 7.75" x 8". It fits on a desk, nightstand or counter and packs into the included travel bag.
Is it loud?
[ANSWER WITH MEASURED NOISE LEVELS, OR DESCRIBE LOW VS HIGH SPEED]
Can I take it on a plane?
[ANSWER BASED ON THE BATTERY'S WATT-HOUR RATING AND AIRLINE RULES]
What's the difference between the Higher Innovation, Tyson 2.0, Khalifa and KillArmy kits?
[DESCRIBE THE DIFFERENCES, E.G. SAME PURIFIER WITH BRANDED DESIGN AND EXTRAS]
Filters and Smell Away Spray
How does the filter work?
It has three stages: a carbon foam pre-filter for larger particles, a HEPA filter for fine dust, and activated carbon to absorb smoke and heavy odors.
How often should I replace the filter?
Monthly, or sooner with heavy use. If odors start coming back, it's time for a new one. Shop replacement filters.
Does one filter fit every HotBox kit?
[CONFIRM COMPATIBILITY ACROSS ALL KITS]
Can I wash and reuse the filter?
[ANSWER]
What does Smell Away Spray smell like?
Sweet orange, black pepper, patchouli and cedar. Shop Smell Away Spray.
Can I get filters delivered automatically?
[ANSWER: YES WITH FILTER CLUB, OR NOT YET]
Orders and shipping
Do you offer free shipping?
Yes, on orders over $200. See our Shipping Policy for details.
Where do you ship from?
Pflugerville, Texas.
How long does shipping take?
[PROCESSING TIME AND TYPICAL DELIVERY TIME]
Do you ship internationally?
[ANSWER: COUNTRIES YOU SHIP TO]
Where is my order?
Your shipping confirmation email has a tracking link. Can't find it? Contact us with your order number.
Returns and warranty
What's your return policy?
See our Refund Policy for the return window and conditions. [ADD A ONE-LINE SUMMARY]
Is HotBox covered by a warranty?
[WARRANTY LENGTH AND WHAT IT COVERS]
My HotBox isn't working. What should I do?
Check that it's charged or plugged in and that the filter is seated correctly. Still stuck? Contact us and we'll help.
Business and wholesale
Can I buy HotBox for my store or business?
Yes. We work with dispensaries, smoke shops, music studios, lounges and more. Visit Wholesale or contact us for pricing.
Do you offer volume pricing?
[ANSWER: MINIMUMS AND HOW TO REQUEST A QUOTE]
Affiliates and partnerships
Do you have an affiliate program?
Yes. Creators and shop staff can earn commission on every sale they refer. Apply here.
How do brand collaborations work?
Reach out at hi@higherinnovation.com with a short note about your brand.
No matching questions. Contact us.
Still have questions?
A real person in Texas will get back to you.