Cancellation policy

At Higher Innovation, we want to ensure a seamless shopping experience for all our customers. Please review our policy regarding subscription cancellations, order modifications, and recurring purchase options below.

1. Order Cancellations (Standard Purchases)

Before Processing: Standard one-time orders can be canceled free of charge if requested before the order enters processing or shipment. Please contact us as soon as possible at hi@higherinnovation.com with your order number.
After Dispatch: Once an order has been fulfilled or shipped, it cannot be canceled. You may, however, initiate a return after receiving the items in accordance with our Return and Refund Policy.

2. Subscription & Recurring Order Cancellations

Cancellation Timing: You may cancel or modify your recurring subscription at any time prior to your next scheduled billing date.
Billing Cutoff: To prevent charges for an upcoming delivery, cancellation requests must be made at least 24 to 48 hours before your scheduled renewal/billing date.
How to Cancel:
- Log into your account on higherinnovation.com and navigate to Manage Subscriptions.
- Alternatively, email our support team at hi@higherinnovation.com requesting cancellation prior to your renewal date.

3. Refunds for Processed Renewals

Cancellations submitted after a subscription billing cycle has already processed will apply to the following billing period.
Payments already processed for a recurring shipment are non-refundable once the order has entered fulfillment, unless the product arrives damaged or defective.